Upgrading your Maya account usually means having an ID ready. Now, you may be able to do it without one.
Maya is making account upgrades simpler with ID-less verification, which lets eligible users verify their identity without taking a photo of or uploading a physical ID. All you need to start are details you already know, like your name and birthday.
Behind the scenes, Maya checks these details against your National ID records through National ID eVerify, the Philippine Statistics Authority’s identity-verification service. Think fewer things to prepare, less information to fill out, and a more seamless way to get your Maya account upgraded.
Here’s what to expect:
Step 1: No ID on hand? Start with your name and birthday
When prompted, simply enter your name and birthday. Maya will check these against your National ID records through National ID eVerify.
Have your National ID number memorized or saved? You can use that instead. Once your details are successfully verified, there’s no physical ID to photograph or upload.
Step 2: Take a quick video selfie
Next, take a quick video selfie to help confirm your identity. It works together with your National ID verification as part of the identity checks needed to upgrade your account.
Step 3: Fill in only what’s missing
Rather than asking you to enter information that can already be verified, Maya will only ask for additional details if they’re needed.
And that’s it: no digging through your wallet for an ID, no taking a photo of one, and less information to type in.
What happens if Maya can’t verify your information through National ID eVerify? You can simply continue with the regular ID-upload process without having to start over.
The experience may feel lighter on your end, but the necessary safeguards continue behind the scenes. Maya still performs applicable identity verification, screening, and other regulatory checks. AI and automation help handle routine verification work, while cases that need closer attention are routed for human review.
So when it’s time to upgrade your Maya account, you may already have what you need to get started: your name, your birthday, and a quick video selfie. No ID required.
To know more, visit maya.ph or mayabank.ph, and follow @makeyourmoneymaya on Facebook, Instagram, YouTube, and TikTok to stay updated. Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. www.bsp.gov.ph. For 24/7 assistance, visit the Help Center in the Maya app or call us from 8 AM to 7 PM daily at +632 8845-7788.